Website Policies and Conditions

Terms and Conditions

This website is operated by A.C. Wine Syndicate Inc. The terms “we”, “us”, and “our” refer to A.C. Wine Syndicate Inc. The use of our website is subject to the following terms and conditions of use, as amended from time to time (the “Terms”). The Terms are to be read together by you with any terms, conditions or disclaimers provided in the pages of our website. Please review the Terms carefully. The Terms apply to all users of our website, including without limitation, users who are browsers, customers, merchants, vendors and/or contributors of content. If you access and use this website, you accept and agree to be bound by and comply with the Terms and our Privacy Policy. If you do not agree to the Terms or our Privacy Policy, you are not authorized to access our website, use any of our website’s services or place an order on our website.

Use of our Website

You agree to use our website for legitimate purposes and not for any illegal or unauthorized purpose, including without limitation, in violation of any intellectual property or privacy law. By agreeing to the Terms, you represent and warrant that you are at least the age of majority in your state or province of residence and are legally capable of entering into a binding contract.
You agree to not use our website to conduct any activity that would constitute a civil or criminal offence or violate any law. You agree not to attempt to interfere with our website’s network or security features or to gain unauthorized access to our systems.
You agree to provide us with accurate personal information, such as your email address, mailing address and other contact details in order to complete your order or contact you as needed. You agree to promptly update your account and information. You authorize us to collect and use this information to contact you in accordance with our Privacy Policy.

General Conditions

We reserve the right to refuse service to anyone, at any time, for any reason. We reserve the right to make any modifications to the website, including terminating, changing, suspending or discontinuing any aspect of the website at any time, without notice. We may impose additional rules or limits on the use of our website. You agree to review the Terms regularly and your continued access or use of our website will mean that you agree to any changes.
You agree that we will not be liable to you or any third party for any modification, suspension or discontinuance of our website or for any service, content, feature or product offered through our website.

Products and Services

All purchases through our website are subject to product availability. We may, in our sole discretion, limit or cancel the quantities offered on our website or limit the sales of our products or services to any person, household, geographic region or jurisdiction.
Prices for our products are subject to change, without notice. Unless otherwise indicated, prices displayed on our website are quoted in Canadian dollars.
We reserve the right, in our sole discretion, to refuse orders, including without limitation, orders that appear to be placed by distributors or resellers. If we believe that you have made a false or fraudulent order, we will be entitled to cancel the order and inform the relevant authorities.
We do not guarantee the accuracy of the colour or design of the products on our website. We have made efforts to ensure the colour and design of our products are displayed as accurately as possible on our website.

Thank you for visiting www.thewinesyndicate.ca (the “Site”). A.C. Wine Syndicate Inc. (“The Wine Syndicate”) values the trust that you have placed in us. Our privacy policy is designed to ensure that you understand what information we gather about you, how we use it or share it, and the safeguards we have in place in order to protect it when you visit our Site. If you have additional questions or would like further information on this topic, please feel free to contact us at info [at] thewinesyndicate.ca

PRIVACY POLICY

Security of your information

The Wine Syndicate maintains practices and procedures designed to keep your information secure and confidential. We use generally accepted industry security standards to safeguard and help prevent unauthorized access, maintain data security and correctly use personal information. However, no commercial method of information transfer over the Internet or electronic data storage is known to be 100% secure. As a result, we cannot guarantee the absolute security of that information during its transmission or its storage in our systems. We restrict and limit access to customer information only to those of our employees or authorized service providers who need it to carry out their business functions, and we educate our employees about safeguarding customer information and preventing its unauthorized access, disclosure, or use.

Information we gather

We may gather customer information to provide service and to conduct our business. In order to best serve you, we may gather information from you. The specific information that we may gather from you is soley for the purpose of processing sale transactions.
When you purchase items on the Site, we will ask you to voluntarily provide certain personally identifiable information, such as, your name, street address and e-mail address.

Sharing of information

The Wine Syndicate will not rent or sell customer information to outside marketers.
We may share your customer information with trusted service providers that need access to your information to provide operational or other support services for us. These providers must agree to comply with our privacy and data security policies. We also may provide information to regulatory authorities and law enforcement officials in accordance with applicable law or when we otherwise believe in good faith that the law requires it.

Your credit card number

When you purchase items on the Site, we will ask you to provide certain personally identifiable information, such as your name, street address and email address, all of which will be stored. Order information, including your billing address and credit card information, will be provided to a PCI-compliant third party payment processor and the transmissions of credit card information always will be encrypted using industry standard encryption technology called secure socket layers (SSL). The Wine Syndicate does not store credit card information on our servers. Only a validation code is transmitted to us over the internet allowing us to proceed with the transaction. While no computer systems is completely secure, we believe that the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved.

Privacy and third-party links

This Privacy Policy applies solely to information collected by our Site. In an attempt to provide you with increased value, we may include third-party links on our Site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our Site and welcome any feedback about these linked sites (including if a specific link does not work).

Customer responsibilities

You are responsible for the security of your login and passwords. Make sure you keep them in a safe place and do not share them with others. Always remember to logout after your session ends to ensure that other people cannot access your account information.

CONTACT INFORMATION

A.C. Wine Syndicate Inc
338-16 West 4th Ave
Vancouver, British Columbia
604-568-0055
info [at] thewinesyndicate.ca

RETURNS & REFUNDS

If you are not completely satisfied with the Coravin System you purchased from the Site, you may return it within thirty (30) days of the shipping date. To complete your return, please contact us at 604-568-0055. We will reimburse you (excluding all shipping costs) for the purchase price of the returned Coravin System no later than thirty (30) days from the date of our receipt of such returned Coravin System. The returned Coravin System should be complete with any accessories and/or free gifts received with the Coravin System. Please note: Coravin Capsules are non-returnable and non-refundable.

DELIVERY POLICY

The Wine Syndicate will use either internal staff, or a professional 3rd party courier company such as FEDEX or UPS, to ship your Coravin system and/or accessories to you. We aim to have all orders delivered within 10 business days of receiving the order, but cannot guarantee this on account of courier delays due to inclement weather or mechanical breakdowns.